Refund and Returns Policy

Thank you for shopping at Base Camp Cyclery. Our goal is to be one of the best bike shops in Denver and Castle Rock, and achieving this means providing premier customer service and stocking high-quality bikes. We hope that every customer enjoys their purchase and experience shopping with us, but we also understand that sometimes, complications are unavoidable. This is why our refund and returns policy allows unused items to be returned with proof of purchase.

We want you to love shopping with us (almost) as much as you love riding. If you are not entirely satisfied with your purchase, we are happy to help. Please review our refund and returns policy below.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, or if you have any questions about our refund and returns policy, please contact us using the information listed below.